Tickets are issued automatically after checkout (sometimes it may take up to half an hour). As soon as your tickets are issued, we will send you your travel documents to the email address you provided during the booking as well as a text message with your booking status.
If the status of your booking remains "Processing" within the time specified and you have not yet received an email with your itinerary receipt, we urge you to send us your booking number via the contact form on OneTwoTrip.com to have your tickets issued.
The reason why your booking status remains "Processing" is most likely because an error has occurred on the part of the global distribution system (GDS) that was responsible for issuing your tickets. Once you have reported your problem to our Customer Support, our operators will manually process your booking.
We urge you not to make any duplicate bookings until the processing of your booking is complete. If you made a booking for several passengers and not all of them were issued with tickets, please contact our Customer Support to resolve the problem.
Please be informed that tickets are issued separately for each passenger in an individual booking regardless of whether one booking was made for all passengers.