Change a Ticket

You can submit a ticket change request through your Customer Profile on OneTwoTrip.

You need to enter your Customer Profile, select "Change Your Ticket" and tick the name(s) of passenger(s) for whom you need to change the flight, and the flight segment to be changed.

Then you need to select the desired dates and flights and request possible options:

Select the most suitable option.

By pressing "Select" you will be able to see the detailed information on the selected flight.

After that, you will be able to submit a flight change request or select other flight segments (if you need to change the flight dates of more than one segment).

Before accepting your change request, we will send you a verification code to the email address and mobile number you provided during the booking. You will need to enter this code to confirm your change request.

After submitting a change request, you will see the "Processing" status in your Customer Profile which means your request is being processed.

Change requests are processed according to the departure date priority. You will receive a notification that your request has been processed and the change service fee calculated.

The detailed calculation is available in your Customer Profile.

The grand total amount depends on the selected fare rules, possible fare and tax surcharges and OneTwoTrip service fee for flight change/refund.

The service fee for travellers coming to our website directly is £25 per ticket. The service fee for travellers coming via metasearch services is £35.

OneTwoTrip does not charge a service fee for an involuntary flight change.

You need to confirm that you agree to pay the surcharge within two hours.

You can submit your flight change request no later than 24 hours prior to departure. You can always contact your airline to submit a flight change request.

If you do not agree to pay the calculated surcharge amount, just cancel the change request.
Your original tickets will remain unchanged until you make the payment.

If you agree to pay the surcharge, you can make the payment with any card, not necessarily with the one you used to pay for your booking.

If you would like to submit a flight change request but cannot find a way to do it, please send us a message through your Customer Profile with the desired dates and flights. Based on your request, we will check with the airline on the possibility of such a change and send you a calculated surcharge amount.