• Baggage Allowance

    Every airline has its own set of restrictions regarding checked and hand baggage depending on travel class and destination. 

    Please be advised that low cost carriers may charge a baggage fee, which is not initially included in the ticket price. Some carriers may charge extra for baggage on non-flexible tickets (mostly tourists) but include the baggage charge in the ticket price for flexible tickets (mostly business travellers, who often have no checked baggage).

    Free baggage allowances are set up by airlines according to their fare rules and are submitted by airlines to the global distribution systems.

    You can see your free baggage allowance on the flight booking page prior to making the purchase.

    For detailed baggage information, please follow the link (read more).

    Information on your free baggage allowance is also available in your Customer Profile.

    If baggage allowance is not included in your fare (this information is available on the flight booking page and in your Customer Profile), you can purchase the necessary baggage allowance on the airline website (if available) or at check-in.
    Please keep in mind that if you book a connecting flight (see "Checked baggage on connecting flights"), the most restrictive baggage rules of the carriers involved will be applied. 
    Please refer to the airline's website for detailed baggage information.

    Please note that baggage allowances not included in the fare cannot be purchased on our website.

  • Hand Baggage

    Items allowed in the cabin:

    - Outerwear (such as coats and wraps), a handbag, an umbrella;

    - A book or newspaper;

    - One small bag of liquids, aerosols and gels (1 bag per passenger); the total volume of all items in the bag must not exceed 1 quart (1 liter). All liquids, aerosols and gels must be kept in containers of not more than 3.4 oz. (100 ml) each.

    All travellers must present their laptops, mobile phones and other devices along with their outerwear and plastic bags of liquids for screening at a security checkpoint.

    The maximum free hand baggage allowance is 22 lb (10 kg), not including outerwear, laptops, photo and video cameras. The maximum dimensions of hand bags vary depending on the airline.

    Banned or restricted items (both in hand and checked baggage):

    - Explosives;

    - Firearms and ammunition;

    - Compressed and condensed gas;

    - Toxic substances;

    - Flammable liquids and solids;

    - Oxidizing and corrosive materials;

    - Poisons and toxins;

    - Radioactive materials;

    - Organic peroxides.

  • Sports Equipment and Oversized Baggage

    If you plan to travel with an oversized or overweight baggage, we urge you to coordinate it with the airline right after completing your booking. To do that, please contact OneTwoTrip Customer Support through your Customer Profile and provide the type of your baggage and its weight and dimensions (L x W x H.)

    Based on your request, OneTwoTrip will send a special enquiry to the airline.

    Please note that your sports equipment and other oversized baggage may be included (or not) in the free baggage allowance depending on the regulations of the airline that you selected.

    If your special baggage is not included in the free baggage allowance, you will have to pay an oversized baggage fee at check-in. Please refer to the airline website or customer support for more information about oversized baggage fees.

    Musical instruments are accepted as checked baggage only when booking flights on OneTwoTrip.

    If you would like to purchase a full fare ticket for an item that you think is too fragile to be handled as checked baggage, you will need to refer to the airline office. 

    Please note that oversized baggage requests will be accepted and considered no later than 48 hours prior to departure.

  • Damaged Baggage

    If you find out that your baggage is damaged, you need to report your damaged baggage to the airport Baggage Service Officer immediately after the flight.

    Please note that you will need to report the weight of your checked baggage (see your luggage slip) and the weight of your baggage received upon arrival. The weight difference is to be claimed for compensation. 

    According to the Warsaw Convention, the carrier’s liability for the damage to your checked baggage is limited to $20 per kg per passenger. 

    As to damages to baggage caused intentionally (lock break or theft), airlines will compensate for the lost or damaged belongings in accordance with general practices.

  • Lost Baggage

    As soon as you find out that your baggage has been lost, please contact the Lost and Found Service at the airport to file a lost baggage claim. 

    This claim will contain a 5-letter code (airport code and airline code) and five digits, e.g. LONBA12345. You can use this code for online baggage tracing at

    Under the Montreal Convention, the maximum airline liability for lost baggage is limited to a fixed amount of 1,131 SDR (Special Drawing Rights) per passenger. 

    Any delayed baggage is considered lost if the carrier admits it has been lost or if the delayed baggage is not delivered within 21 days. 

    The current SDR rate is available here

    Generally, airlines do not accept any liability for inconvenience arising from the delay or loss of baggage during the first 21 days. However, many of them do pay a lump sum compensation or daily allowance to cover costs of essential items. 

    We urge you to keep all your receipts.