About us
  • OneTwoTrip Contacts

    OneTwoTrip Customer Support team is ready to assist you 24/7 on +44 (330) 445-0075.

    You can also send us a query using this contact form.

    Emails

    copyright@onetwotrip.com — copyright queries
    media@onetwotrip.com — media related queries
    adv@onetwotrip.com — advert related queries
    b2b@onetwotrip.com — partnership queries

    Customer Support in other countries:

    Address

    OTT Service Ltd
    Kensington Pavillion
    96 Kensington High Street
    London W8 4SG

  • About Us

    OneTwoTrip Best Flight Prices: Over 800 airlines and 70 low-cost carriers

    Literally, we know everything about flights. You can select a flight really easily on our website or through the OneTwoTrip Mobile App. We'll find you the best fare across all classes of travel (Economy, Premium Economy, Business and First Class), non-stop or connecting flights, the fastest or the cheapest flights – all possible options are at your disposal. For your convenience, every flight is rated, using delay and cancellation statistics, condition and age of the aircraft, legroom and other measurements.

    Sign up before you start your booking, and you'll be able to get cheaper or even free optional services. For example, you'll be eligible for a free refund on the day of purchase or for getting text notifications of your flight delays and cancellations. In addition, you'll get Bonus Points for your purchase which can be redeemed as payment for your future bookings, and the airline's frequent flyer miles (if you are a frequent flyer, of course).

    On OneTwoTrip, you can check in online for your flight and select a good fare which lets you get even more frequent flyer miles, extra baggage allowance, business class lounge access and much more.

    OneTwoTrip is an IATA Accredited Agent. We work with the travel industry's most respected companies including global distribution systems – Galileo, Amadeus, Sabre, Travelport, Gabriel, and Sirena. Due to our international structure, we are able to offer you the best possible deals which, combined with our proprietary technology, lets us create an advanced and easy-to-use travel service.

    OneTwoTrip Best Hotel Deals: Over 1,000,000 properties in 200 countries

    To book the perfect hotel room, you need to select a proper combination of the price, level of service, location, take a look at the hotel photos – not at those pictures from advertising booklets, but at the real ones taken by the hotel guests. All this can easily be done on OneTwoTrip. Select a city or a tourist area (Cyprus or Phuket, for example), and we'll instantly find you the best deals taking all your preferences into account.

    We offer a wide selection of accommodation: 1,000,000 hotels, hostels and apartments in more than 200 countries and 90,000 cities. We can do this because we work directly with the largest and most trusted providers worldwide. We compare rates from other major online retailers using our smart algorithms, thus offering you the best price. What's more, we guarantee the lowest prices: should you find a lower rate for the same hotel, we'll refund you double the difference in Bonus Points which you can redeem as payment for your future bookings.

    How to avoid becoming entangled in thousands of options and save money on accommodation? Use our low price calendar to see the dates on which your selected hotel offers the lowest room rates. Then apply filters to sort the search results. Sort hotels by stars, rates, guest rating, or payment method (Pay Now or Pay at Hotel). Prior to making a reservation, learn more about the selected hotel: see the date of construction and most recent renovation, photos taken by the hotel guests, and panoramic property views from the street. In addition, you can read overall guest ratings, or ratings broken down by categories like service, food, facilities, and many others.

    OneTwoTrip Best Service

    It pays to book your travel with OneTwoTrip. Not only will you get the best price but also Bonus Points. You can redeem them as payment for your future flight or hotel booking.

    All OneTwoTrip customers earn up to 2% back in rewards on flights and up to 5% on hotels booked through the website. You need to sign up with OneTwoTrip to receive Bonus Points. For more details about Bonus Points, please see https://www.onetwotrip.com/en-gb/loyalty.

    We guarantee that all customer data is encrypted and is available to customers only. All data transferred is protected with 256-bit SSL encryption. OneTwoTrip is fully PCI Compliant (Payment Card Industry Compliance), ensuring credit card security.

    Should you need any help before, during, or after your trip, our Customer Support is ready to assist you 24/7. We'll help you change or refund your tickets promptly, tell you what to do if you are running late for your flight, change your hotel reservation dates, and answer millions of other questions. We are available both on phone and online – use the chat on the website or Mobile App, Skype, or social media.

    Any idea how to improve OneTwoTrip? We encourage your suggestions, which may be made at: https://support.onetwotrip.com/en-gb/requests/new. Also, we reward our customers for any errors they find on the website. Just send us a screenshot and brief description at support@onetwotrip.com. We'll correct the errors found and give you Bonus Points as a token of our appreciation.

  • OneTwoTrip Privacy Policy

    1. Collection of information 

    2. How we use your personal information and the basis on which we use it

    3. Your rights over your personal information

    5. Sharing your personal information

    6. Information Security and Storage

    7. International Data Transfer

    8. Changes to the policy

    9. Contact us

    This Privacy Policy explains how OTT Service LTD ("OneTwoTrip", "we", "us" and "our") collect, use, disclose and transfer your personal information when you book travel products and supplementary services on our website and over the telephone (referred to collectively in this policy as "the Services"). Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified. Please read this Privacy Policy carefully prior to starting to use this Website.  Information about our use of Cookies and other device identifying technologies is set out in our Cookies policy.

    1. Collection of information 

    We will collect personal information about you from a variety of sources, including information we collect from you directly (e.g. when you provide us information for booking purposes), and information we collect from you from other sources, described below. 

    Please note that we may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations. We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data. 

    • Information you give to us. During all bookings we collect and store all the personal information that you provide us via the Internet and/or telephone for booking purposes, including customer name, mobile number, e-mail address, passport data, payment information and other data required for making purchases. When booking flights on someone's behalf please ensure you have that person's permission to provide us with their personal information.
    • Information we may collect about you.  We may also obtain information automatically about your use of our services as described in our cookies policy.   
    • Information we receive about you from third parties.  We work closely with our affiliated entities, service providers and business partners and we may also receive information about you from them.
    1. How we use your information and the basis on which we use it

    We use information collected through our services to: 

    • Provide you with and personalise our Services, for example to send booking confirmations and notifications of flight cancellations and delays; 
    • deal with enquires and complaints;
    • keep the Services secure and prevent fraud;
    • contact you with marketing and offers and information relating  to our other products and services which may be of interest to you (unless you have opted out of marketing, or we are otherwise prevented by law from doing so); 
    • inform about current promotions; 
    • send you Service related communications, including announcements and administrative messages;
    • comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies

    Please note that your card details are only needed to pay for the Services that you have selected through our Website.  This process is completely automated and does not require an operator to participate. 

    We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following: 

    • To fulfill our contractual obligations to you, for example to provide you with the Services, and to contact you with messages, notifications or alerts that are necessary in order to deliver our Services such as booking confirmation emails. Where you have created an account with us, we will use your information to maintain and administer it to ensure that it is kept up-to-date and accessible.
    • To comply with our legal obligations, or for compliance, regulatory and auditing purposes. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.
    • To meet our legitimate interests, for example to understand how you use our Services and to enable us to derive knowledge from that and to enable us to develop new services. This includes understanding and evaluating how, when and why people are using the website, monitoring the numbers of users who make bookings with us and analyzing what aspects of our Services are being used.  When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms. For more information about the balancing test we carry out to process your personal information to meet our legitimate interests, please contact us at the details below.

    We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities and cookies and other tracking technologies). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy policy.

    1. Your rights over your personal information 

    You have certain rights regarding your personal information, subject to local law. These include the following rights to: 

    • Access your personal information 
    • Rectify the information we hold about you
    • Erase your personal information 
    • Restrict our use of your personal information 
    • Object to our use of your personal information 
    • Receive your personal information in a useable electronic format and transmit it to a third party (right to data portability) 
    • Lodge a complaint with your local data protection authority. 

    If you would like to discuss or exercise such rights, please contact us at the details below. 

    We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. 

    We will contact you if we need additional information from you in order to honour your requests.

    If you no longer wish to receive non-transactional communications from us, please click the "unsubscribe" link in any email from us, update your marketing preferences in your account, or contact us at the address below.

    1. Sharing your personal information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide or improve the products or services you have requested, when we have your permission, or under the following circumstances:

    • with Suppliers, such as airlines and agents acting on behalf of airlines so that they can deliver the services you have requested through the Services.  These Suppliers may also contact you to obtain additional details in order to deliver their services.  We do not control the policies or practices of these suppliers, therefore you should review the Suppliers privacy policy to understand their specific privacy and information usage practices.  
    • with our Service Providers, who we engage to help us provide the Service and our services to you, including payment processing, fraud prevention, business analysis, marketing research and customer assistance. 
    • with our Business Partners.  In particular, we offer certain products and services jointly with our business partners. If you wish to use or gain access to these jointly offered additional products and services, we may need to provide our partners with your personal information. Please refer to the business partner's privacy policy to understand their privacy and information usage practices which are beyond our control.  
    • when required by law to comply with  requirements of law enforcement authorities, e.g. police, or with judicial proceedings, court orders or other legal processes as well as for evidential purposes or enforcement of our legal rights;
    • when we have a good-faith belief that such disclosure is necessary to investigate, prevent or take measures with regard to illegal or allegedly illegal activity of third parties;
    • for protection and assertion of the rights, property and safety of OneTwoTrip, our customers or third parties; and
    • to execute corporate transactions, such as mergers, consolidations or asset sales.

    Because we operate as a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the Services). See the section on "International data transfer" below for more information. 

    We may also generate, use and disclose aggregated and/or anonymized information and statistics about the Services for marketing and strategic purposes and share these with third parties. However, no visitor to our Services will be individually identifiable from these aggregated and/or anonymised information and statistics.

    Please note that there may be links on this Website to third-party websites which are outside of our control and are not covered by this Privacy Policy.  If you access other services using the links provided, the operators of these services may collect information from you which will be used by them in accordance from their privacy policy, which may differ from ours.

    1. Information security and storage 

    OneTwoTrip takes the security and confidentiality of your personal information very seriously. For this reason, we have implemented a combination of corresponding administrative and technical solutions, security practices and processes to maintain the confidentiality of your personal data that you provide us:

    • all personal information is stored in an encrypted form;
    • we use encryption to transfer your personal data between our servers and your browser;
    • we monitor access activity, changing passwords regularly;
    • we use antivirus software and intrusion detection systems to prevent unauthorised access to personal data.

    We implement technical and organizational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing. We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

    • Maintain business records for analysis and/or audit purposes 
    • Comply with record retention requirements under the law
    • Defend or bring any existing or potential legal claims
    • Deal with any complaints regarding the services

    We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.

    1. International Data Transfers

    Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information by the European Commission. 

    We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below.

    1. Changes to our Privacy Policy

    You may request a copy of this privacy policy from us using the contact details set out below. We may modify or update this privacy notice from time to time. Please check back frequently to see if any changes or updates have been made. 

    If we change this privacy policy, we will notify you of the changes. Where changes to this privacy notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing). 25 May 2018

    1. Contact Us

    OTT Service LTD is the controller responsible for the personal information we collect and process. 

    If you have any questions about this Privacy Policy, or our Services generally you can contact us at:

    support@onetwotrip.com

    OTT Service LTD

    Kensington Pavilion, 96 Kensington High Street, London, England, W8 4SG, United Kingdom

    Our Data Protection Officer can be contacted at: support@onetwotrip.com FAO Data Protection Officer 

    Last Updated: 25 May 2018

    We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the country in which you are a resident using their website. 

  • Cookies Policy

    OTT Service LTD with registered address at Kensington Pavilion, 96 Kensington High Street, London, England, W8 4SG, United Kingdom, may automatically collect information about you and your computer when you visit our website (the "Online Services"). For example, we will collect your IP address, your web browser type (such as Firefox, Chrome or Safari), and the data about the referring website. We also may collect information about your online activity, such as trips viewed and purchases made. We collect this information using cookies and other device identification technologies ("Cookies") to provide our services, to understand how they are used, to customize your user experience and for advertising purposes.  You can read more about the types of Cookies we use, why we use them, and how you can exercise your Cookies choices below.  

    This process may include collection, recording, systematization, accumulation, storage, verification (renewal, modification), extract, use, transfer (disclosure, provision, access), including cross-border transfer to the states which do not ensure adequate protection of data subjects' rights, de-personification, blocking access, deletion or destruction of information.

    What are cookies?

    We use the term cookie to refer to all technologies which store and access information on the device that you use to access the Online Services, such as your computer, tablet or mobile phone.  For example, we use http cookies, which are small data files (typically made up of numbers and letters) that are downloaded when you access our Services and allow us to recognize your device. We also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. 

    We use cookies to enhance the online experience of our visitors and to better understand how the Online Services are used. Cookies may tell us whether you have visited the Online Services before or whether you are a new visitor. 

    There are different types of cookies, for example:

    • Cookies served directly by OneTwoTrip ('first party cookies') and cookies served on our behalf, for example by advertisers and data analytics companies ('third party cookies');
    • Cookies which endure for different periods of time, including those that only last as long as your browser is open (referred to as 'session cookies'). These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. For example, they recognize your device when you open your browser and browse the Internet again.

     

    What types of cookies do we use and why?

    The following table sets out different categories of cookies that we use and why.

    Type of Cookie

    Why we use these cookies and what they do

    Duration

    How to exercise your cookie choices

    Essential website cookies

    These cookies are necessary to provide you some of the features of the Services, such as the Identification of the logged in user.

    These cookies are often session-specific, expiring after your visit to the website (session) has ended.

    You can control and delete these cookies through your browser settings, however if you choose to do so, you will not be able to use the full functionality of the Online Services. 

    Performance and functionality cookies

    These cookies allow our website to remember choices you make (such as your email, password and the name on the customer profile) and provide enhanced, more personal features.

    Typically, these cookies stay on your computer until you delete them.

    You can control and delete these cookies through your browser settings.

    Analytics Cookies

    We use analytics cookies to collect information on how the Online Services are used and to report on website usage statistics.

    Typically these cookies stay on your computer until you delete them.

     

     

    More information, including details on how to opt-out, is available here.

    Advertising Cookies

    We work with third party advertising networks that collect information using cookies to help make the advertising you see on the Services and elsewhere on the Internet more relevant to you, and to measure the effectiveness of the advertising on the Services.  We do not decide which cookies are set or how your data is used by these third parties and therefore you should refer to their privacy policy for further information about which cookies are set and their privacy and information usage practices.

     

    Typically these cookies stay on your computer until you delete them.

     

    Here  you can find the information about advertising cookies, including how to see what cookies have been set on your device and how to manage and delete them.  

    Web Beacons

    We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance.

    In contrast to cookies, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. 

    Unlike cookies, you cannot decline Web beacons. However, setting your browser to decline cookies or to prompt you for a response will keep Web beacons from tracking your activity. 

     

    How can you exercise your cookies choices?

    You have the right to choose whether or not to accept Cookies.  However, they are an important part of how our Online Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Online Services.  

    If you do not want the Online Services to use cookies, please follow the instructions in the table above and below. 

    Website (Browser) Opt-Out

    Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  To do so, please follow the instructions in the "Help", "Tools" or "Edit" sections of your browser.  Some third parties also provide a possibility to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.

    Removing or rejecting browser cookies does not necessarily affect third-party flash cookies used in connection with our Services.  To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information.  

    Mobile Device Usage Opt-Out

    To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as "Limit Ad Tracking" for iOS or "Opt-out of interest based ads" for Android. 

    Where can you find more information?

    For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu. 

    Contact us

    If you have any questions about our use of cookies, please contact us at: 

    OTT Service LTD

    Kensington Pavilion, 96 Kensington High Street, London, England, W8 4SG, United Kingdom

    support@onetwotrip.com

    Last Updated: 25 May 2018