The amount to be refunded is calculated in accordance with the airline fare rules.
Fare rules determine the procedures for calculation of voluntary refunds as well as the cases when a full involuntary refund is allowed to be made.
If, according to the rules, your fare is marked “NON-REFUNDABLE", it means that it cannot be refunded in case of a ticket cancelation or no-show, and only a part of refundable taxes can be returned.
Please note that in addition to possible penalties imposed by airlines, OneTwoTrip is entitled to charge a service fee for a flight refund/change, which makes €10/18 per ticket for travelers visiting our website directly, and €35/35 for travelers coming to the website via metasearch services.
Generally, non-refundable tickets can still be refunded in the following cases:
- Death of a passenger or close relative;
- Hospital admission of a passenger;
- Visa rejection/refusal.
Should you encounter one of these problems, please notify OneTwoTrip Customer Support by sending an email with all necessary confirmation papers enclosed. Upon receiving such notification, our operators will send a request to the airline for a full refund approval.
Please note that if you cancel your tickets later than 24 hours prior to departure, you may be charged an additional cancelation fee.
Airlines may charge an additional refund fee in case of no-show and apply restrictions in case of flight change.
Depending on fare rules of certain airlines, you are entitled to a flight refund or change within 1 year of the date of purchase.
If you cannot travel as planned and need to change your flight, we recommend that you cancel your tickets before departure.