The amount to be refunded is calculated in accordance with the airline fare rules.
Fare rules determine the procedure for calculation of voluntary refunds as well as set out when a full involuntary refund is allowed.
If your fare is "NON-REFUNDABLE," it means that it cannot be refunded in case of ticket cancellation or no-show, and only a part of refundable taxes can be returned.
Please note that in addition to possible penalties imposed by the airline, OneTwoTrip is entitled to charge a service fee for a flight refund / change, which is €12 / 20 per ticket for travellers visiting our website directly, and €35 / 35 for travellers coming to the website via metasearch services.
Generally, non-refundable tickets can still be refunded in the following cases:
- Death of a passenger or close relative;
- Hospital admission of a passenger;
- Visa rejection / refusal.
Should you encounter one of these problems, please notify the OneTwoTrip Customer Support by sending an email with all necessary supporting papers enclosed. Upon receiving your message, our operators will contact the airline for a full refund approval.
Please note that if you cancel your tickets later than 24 hours prior to departure, you may be charged an additional cancellation fee.
Airlines may charge an additional refund fee in case of no-show and impose restrictions on flight changes.
For more information, please read "Refund a Ticket."
Depending on fare rules of certain airlines, you are entitled to a flight refund or change within 1 year of the date of purchase provided that you cancel your booking before your flight departs.
If you cannot travel as planned and need to change your flight, we recommend that you cancel your tickets before your flight departs.