Flight tickets are issued automatically after checkout within a few minutes to half an hour. As soon as your tickets are issued, we will send you your travel papers to the email address that you provided during the booking as well as an SMS with your booking status.
If the status of your booking remains “Processing” within the time specified and you have not yet received an email with your itinerary receipt, we urge you to send us your booking number via the contact form on OneTwoTrip.com to have your tickets issued.
The reason why your booking status remains “Processing” may be that an error has occurred on the part of the global distribution system (GDS) that was responsible for issuing your tickets. Once you have reported your problem to our Customer Support on OneTwoTrip.com, our booking specialists will manually process your booking.
We urge you not to make any duplicate bookings until the processing of your booking is completed. If there were several passengers on your booking and tickets were issued only to some of them, please contact our Customer Support to resolve the problem.
Please be informed that tickets are issued separately for each passenger with an individual booking number. However, depending on the GDS procedures passengers may be listed all on one booking or on separate ones.