Ticket Refund Procedure

To submit a refund request you need to follow the link https://secure.onetwotrip.com/ticket/ and select “Refund Your Ticket”.

If you are not sure you want to cancel your ticket(s), you need to select “I may not fly”, and we will send you the calculated amount to be refunded without canceling your booking.

You will see your calculated amount to be refunded in your Customer Profile:

The amount to be refunded depends on the selected fare rules as well as on the amount of OneTwoTrip service fee charged for processing your change/refund request.

The service fee for travelers visiting our website directly is €10 per ticket. The service fee for travelers visiting our website via metasearch services is €35. 

OneTwoTrip does not charge a service fee for processing involuntary refunds. 

If you agree to receive the calculated refund amount, please press "Accept Refund", if not - "Cancel Refund".

Please note that some airlines offer non-refundable fares.