Refund Deadlines

If you have submitted a voluntary refund request, refunds for the unused flight segments will be credited to the account you used to make the purchase.

If you chose to pay directly to the airline on the OneTwoTrip website, the refund amount will be credited to your account within 3 - 60 days of the cancellation date.

If you chose to pay to the airline via OneTwoTrip, the refund amount will be credited to your account within 3 - 30 days of the cancellation date.

If your card has expired, the refund amount will be credited to the account of the card you used to make the purchase. In this case, you will be refunded at the bank upon presenting your ID.

If the refund amount does not arrive in your account within 30 days, please send a message to our Customer Support and attach your account statement covering the period from the cancellation date up to the current date.