Refund policy if you cancel your tickets

Free ticket cancelation is available within 30 minutes after completion of the booking provided that:

  • “Cancel Your Purchase” button is available in your Customer Profile;
  • Your flight departs in more than 48 hours of the date of purchase;
  • 24-hour period ends in more than 30 minutes.

Important notice! Free cancelation must be approved by the airline. Sometimes airlines may not approve a free cancelation. OneTwoTrip service fee will not be refunded in case of ticket cancelation (see "Free Ticket Cancelation").

If you have successfully canceled your ticket via your Customer Profile, the status of your booking will change from “Issued” to “Canceled”.

Important notice! If there are several passengers in the booking, you will need to make a separate cancelation for each passenger. You will receive an email confirming that tickets of the particular passenger have been canceled. Please read this information carefully.

After the cancelation, you will be refunded between 3 to 30 days depending on your bank regulations. Please contact the customer service of your bank for detailed information on refund procedures.

If you chose to pay to the airline via OneTwoTrip, the transaction fee will not be refunded.