OneTwoTrip Privacy Policy

Dear Customer,

OneTwoTrip Travel Agency LLP with registered address at 19 Leyden Street, London, England, E1 7LE, understands that online booking on our Website requires a significant level of trust on your behalf. We value your trust and safeguard your personal data and privacy with top priority.

This Privacy Policy explains how OneTwoTrip Travel Agency LLP ("OneTwoTrip", "we", "us" and "our") collect, use, disclose and transfer your personal information when you use our booking services over our website and over the telephone (referred to collectively in this policy as "the Services").  Please read this Privacy Policy carefully prior to starting to use this Website.  Information about our use of Cookies and other device identifying technologies is set out in our Cookies policy.

This Privacy Policy was last updated in January, 14 2016.  We may change it from time to time, so please check back regularly to keep informed of any updates. 

Collection of information

We may collect and process the following information about you when you use our Services, for example:

  • Information you give to us. During all bookings we collect and store all the personal information that you provide us via the Internet and/or telephone for booking purposes, including customer name, mobile number, e-mail address, passport data, payment information and other data required for making purchases. When booking flights on someone's behalf please ensure you have that person's permission to provide us with their personal information. 
  • Information we may collect about you. We may also obtain information automatically about your use of our services as described in our Cookies policy.    
  • Information we receive from third parties. We work closely with our affiliated entities, service providers and business partners and we may also receive information about you from them.

You hereby grant us your express consent to process (including collection, recording, systematization, accumulation, storage, verification (renewal, modification), extract, use, transfer (disclosure, provision, access), including cross-border transfer to the states which do not ensure adequate protection of data subjects' rights, de-personification, blocking access, deletion or destruction) such information as stipulated below.

How we use your information

We use information collected through our services to:

  • Provide you with and personalise our services, for example to send booking confirmations and notifications of flight cancellations and delays;
  • deal with enquires and complaints;
  • keep the Services secure and prevent fraud;
  • provide you with information about our other products and services which may be of interest to you;
  • inform about current promotions;
  • send you Service related communications, including announcements and administrative messages.

Note that we only use your card details to book and issue electronic tickets for flights that you have selected through our Website.  This process is completely automated and does not require an operator to participate.

Sharing your personal information

We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide or improve the products or services you have requested, when we have your permission, or under the following circumstances:

  • with Suppliers, such as airlines and agents acting on behalf of airlines so that they can deliver the services you have requested through the Services. These Suppliers may also contact you to obtain additional details in order to deliver their services.  We do not control the policies or practices of these suppliers, therefore you should review the Suppliers privacy policy to understand their specific privacy and information usage practices. 
  • with our Service Providers, who we engage to help us provide the Service and our services to you, including payment processing, fraud prevention, business analysis, marketing research and customer assistance.
  • with our Business Partners. In particular, we offer certain products and services jointly with our business partners, If you wish to use or gain access to these jointly offered additional products and services , we may need to provide your personal information to the partner .  Please refer to the business partner's privacy policy to understand their privacy and information usage practices which are outside of our control. 
  • when required by law to comply with current judicial proceedings, court orders or other legal processes as well as for evidential purposes or enforcement of our legal rights;
  • when we have a good-faith belief that such disclosure is necessary to investigate, prevent or take measures with regard to illegal or allegedly illegal activity of third parties;
  • for protection and assertion of the rights, property and safety of OneTwoTrip, our customers or third parties; and
  • to execute corporate transactions, such as mergers, consolidations or asset sales.

We may also generate, use and disclose aggregated and/or anonymised information and statistics about the Services for marketing and strategic purposes and share these with third parties. However, no visitor to our Services will be individually identifiable from these aggregated and/or anonymised information and statistics.

Protecting your information

OneTwoTrip takes the security and confidentiality of your personal information very seriously. For this reason, we have implemented a combination of corresponding administrative and technical solutions, security practices and processes to maintain the confidentiality of your personal data that you provide us:

  • all personal information is stored in an encrypted form;
  • we use encryption to transfer your personal data between our servers and your browser;
  • we use antivirus software and intrusion detection systems to prevent unauthorised access to personal data.

International Data Transfers

Please note that we may share the personal information you provide to us with one or more of our affiliated group companies or with our third party service providers for the purposes described in this Privacy Policy. Some of these affiliated group companies and service providers may be based in territories that are outside of your country of residence and may not be subject to the laws of your country of residence.  Where this is the case, we will take measures to ensure that your personal information is protected in accordance with this Privacy Policy.

External links

Please note that there may be links on this Website to third-party websites which are outside of our control and are not covered by this Privacy Policy.  If you access other services using the links provided, the operators of these services may collect information from you which will be used by them in accordance from their privacy policy, which may differ from ours. 

Your choices

If you no longer wish to receive non-transactional communications from us, please click the "unsubscribe" link in any email from us, update your marketing preferences in your account, or contact us at the address below.

You can also request access to your personal information by contacting us at the address below.  Please note that some requests may be subject to a small fee.

Changes to our Privacy Policy

Any changes we may make to this privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this privacy policy.

Contact Us

If you have any questions about this Privacy Policy, or our Services generally you can contact us at:

OneTwoTrip Travel Agency LLP

19 Leyden Street, London, England, E1 7LE,

[email protected]

Last Updated: 14 January 2016