Flight Purchase
  • Payment Options

    You can pay for your flights with a credit card if the number of your card consists of 16 digits and you’re authorized to make online payments with this card.

    You can pay only by VISA or MasterCard on OneTwoTrip.com.

    You need to enter your payment card details on the checkout page. Before you start, please make sure you have your card handy. Payment gateway connection and data transfer is secured with a SSL certificate from DigiCert.

    OneTwoTrip is fully PCI Compliant (Payment Card Industry Compliance), ensuring credit card security.

    Details you need to enter:

    • Your credit card number;
    • Validity period of your credit card: month/year;
    • CVV (Visa) / CVC (MasterCard): your card security code is printed on the back of your card and is typically a separate group of 3 digits to the right of the signature strip.

    If you do not have a CVC / CVV code on your card, most probably your card cannot be used for CNP transactions (i.е. when a cardholder does not have to physically present the card for a merchant’s visual examination and only card details are needed to make a payment), and you have to refer to your bank for detailed information.

  • Booking Status: “Processing”

    Flight tickets are issued automatically after checkout within a few minutes to half an hour. As soon as your tickets are issued, we will send you your travel papers to the email address that you provided during the booking as well as an SMS with your booking status.

    If the status of your booking remains “Processing” within the time specified and you have not yet received an email with your itinerary receipt, we urge you to send us your booking number via the contact form on OneTwoTrip.com to have your tickets issued.

    The reason why your booking status remains “Processing” may be that an error has occurred on the part of the global distribution system (GDS) that was responsible for issuing your tickets. Once you have reported your problem to our Customer Support on OneTwoTrip.com, our booking specialists will manually process your booking.

    We urge you not to make any duplicate bookings until the processing of your booking is completed. If there were several passengers on your booking and tickets were issued only to some of them, please contact our Customer Support to resolve the problem.

    Please be informed that tickets are issued separately for each passenger with an individual booking number. However, depending on the GDS procedures passengers may be listed all on one booking or on separate ones.

  • Credit Card Charge

    Once you have completed your booking and entered your card details, your card will be charged by the Service Provider (the airline) via its head office (e.g. DELTA/DL) or country office (e.g. DL Travel Agency NYC, where DL is the Delta Airlines IATA code). 

    In case a Service Provider cannot accept your payment directly, your card will be charged by our partner and then the funds will be transferred to the Service Provider. 

    In both cases the ticket is considered paid at the moment of charging the Customer’s card. 

    The only difference is that in this case it will be OneTwoTrip listed on your account statement as the recipient of the payment. In all other cases the recipient will be the Service Provider (the airline).

    According to Visa and MasterCard regulations, the funds will be debited from your account within 30 days of the date of purchase.

  • Payment Card Verification

    Sometimes when a customer makes a payment, it is necessary to verify that this customer is a legitimate holder of the card. For this purpose, we block a small amount on your card (e.g. $1) and send you a message with a 4-digit confirmation code. If you are a legitimate cardholder, you will be able to confirm your card by entering this code on OneTwoTrip.com.

    What happens if I enter an incorrect confirmation code?

    If you enter the confirmation code incorrectly three times in a row, you will not be able to make a payment with this card — it will be blocked on our website for as long as one month. In such a case, you will have to use some other card to pay for your booking.

    I pay with my own card. Why do I have to confirm that?

    Such verification is conducted to secure online payments. So we ask for your kind understanding towards these requirements. We have tried to simplify the verification process as much as possible – all you need to do is to simply enter the confirmation code without providing any ID and a photo of your credit card. 

    How do I get my confirmation code?

    Please find your confirmation code:

    1. In an SMS from your bank.
    2. In a card statement in your Internet-banking.
    3. By contacting your bank’s customer support at the number on the back of your card.
  • Possible reasons for card payment failure

    Before making a payment on OneTwoTrip.com, please make sure you have sufficient funds on your card to cover the transaction.

    A payment attempt may fail due to one of the following reasons:

    • You have incorrectly entered your card number, expiry date or CVV/CVC code;
    • Your card has a daily transaction limit;
    • Your card is not authorized for online payments.

    If you are having trouble making your payment, you need to contact the customer support of your bank (generally available 24/7) at the phone number on the back of your card. 

  • Booking Confirmation

    An itinerary receipt issued for each passenger is considered as a confirmation of your booking. 

    Once your booking is completed, you will be redirected to the OneTwoTrip’s page where you will find all necessary information on your flight as well as an itinerary receipt confirming your booking and the right to fly. The itinerary receipt contains your selected route, time of departure and arrival, airport, airline, travel class, passenger and payment details.

    Your itinerary receipt is also available at https://secure.onetwotrip.com/ticket/

    For information on a particular ticket, you need to enter the e-ticket number and passenger name. For information on a booking (there may be more than one ticket in a booking) you need to enter the booking number and the email address or mobile number that you provided.

  • Booking Flights for Someone Else

    You can book flights for someone else on OneTwoTrip.com and pay for such flights with your card. However, at check-in the person(s) you booked the flight(s) for may be requested to present the cardholder's express consent approving the purchase. Such consent can be written in a free form and should contain a photocopy of the card and cardholder's signature.

    If you provided your contact details during the booking process, please make sure the passengers for whom you booked the flight(s) are aware of the selected fare rules as well as of the Agreement with OneTwoTrip.

  • Business Travel Documents

    If you are going on a business trip, you can use your card account statement as a confirmation of the flight purchase. We recommend that you have the airline staff seal your itinerary receipt at check-in.

    Your itinerary receipt is also considered as a proof of purchase; you may download it by following the link in your confirmation email and print it should the need arise. ОneTwoTrip normally does not provide other forms of a printed invoice.

    Please note that OneTwoTrip is not registered for GST in Singapore and OneTwoTrip does not charge customers GST in relation to its services. OneTwoTrip therefore cannot provide customers with a GST tax invoice.