About us
  • OneTwoTrip Contacts

    OneTwoTrip Customer Support Team is ready to assist you 24/7 at +1-213-631-3657.

    You can also send us a query using this contact form.

    Customer Support in other countries:

    Emails

    copyright@onetwotrip.com — copyright queries
    media@onetwotrip.com — media related queries
    adv@onetwotrip.com — advert related queries
    adv@onetwotrip.com — partnership queries

    Address

    ONETWOTRIP Travel Agency LLP
    19 Leyden Street
    London
    England
    E1 7LE
    Company No. OC363410

  • About Us

    OneTwoTrip Best Flight Prices: Over 800 airlines and 70 low-cost carriers

    Literally, we know everything about flights. You can select a flight really easily on our website or through the OneTwoTrip Mobile App. We'll find you the best fare across all classes of travel (Economy, Premium Economy, Business and First Class), non-stop or connecting flights, the fastest or the cheapest flights – all possible options are at your disposal. For your convenience, every flight is rated, using delay and cancellation statistics, condition and age of the aircraft, legroom and other measurements.

    Sign up before you start your booking, and you'll be able to get cheaper or even free optional services. For example, you'll be eligible for a free refund on the day of purchase or for getting text notifications of your flight delays and cancellations. In addition, you'll get Bonus Points for your purchase which can be redeemed as payment for your future bookings, and the airline's frequent flyer miles (if you are a frequent flyer, of course).

    On OneTwoTrip, you can check in online for your flight and select a good fare which lets you get even more frequent flyer miles, extra baggage allowance, business class lounge access and much more.

    OneTwoTrip is an IATA Accredited Agent. We work with the travel industry's most respected companies including global distribution systems – Galileo, Amadeus, Sabre, Travelport, Gabriel, and Sirena. Due to our international structure, we are able to offer you the best possible deals which, combined with our proprietary technology, lets us create an advanced and easy-to-use travel service.

    OneTwoTrip Best Hotel Deals: Over 1,000,000 properties in 200 countries

    To book the perfect hotel room, you need to select a proper combination of the price, level of service, location, take a look at the hotel photos – not at those pictures from advertising booklets, but at the real ones taken by the hotel guests. All this can easily be done on OneTwoTrip. Select a city or a tourist area (Cyprus or Phuket, for example), and we'll instantly find you the best deals taking all your preferences into account.

    We offer a wide selection of accommodation: 1,000,000 hotels, hostels and apartments in more than 200 countries and 90,000 cities. We can do this because we work directly with the largest and most trusted providers worldwide. We compare rates from other major online retailers using our smart algorithms, thus offering you the best price. What's more, we guarantee the lowest prices: should you find a lower rate for the same hotel, we'll refund you double the difference in Bonus Points which you can redeem as payment for your future bookings.

    How to avoid becoming entangled in thousands of options and save money on accommodation? Use our low price calendar to see the dates on which your selected hotel offers the lowest room rates. Then apply filters to sort the search results. Sort hotels by stars, rates, guest rating, or payment method (Pay Now or Pay at Hotel). Prior to making a reservation, learn more about the selected hotel: see the date of construction and most recent renovation, photos taken by the hotel guests, and panoramic property views from the street. In addition, you can read overall guest ratings, or ratings broken down by categories like service, food, facilities, and many others.

    OneTwoTrip Best Service

    It pays to book your travel with OneTwoTrip. Not only will you get the best price but also Bonus Points. You can redeem them as payment for your future flight or hotel booking.

    All OneTwoTrip customers earn up to 2% back in rewards on flights and up to 5% on hotels booked through the website. You need to sign up with OneTwoTrip to receive Bonus Points. For more details about Bonus Points, please see https://www.onetwotrip.com/en-gb/loyalty.

    We guarantee that all customer data is encrypted and is available to customers only. All data transferred is protected with 256-bit SSL encryption. OneTwoTrip is fully PCI Compliant (Payment Card Industry Compliance), ensuring credit card security.

    Should you need any help before, during, or after your trip, our Customer Support is ready to assist you 24/7. We'll help you change or refund your tickets promptly, tell you what to do if you are running late for your flight, change your hotel reservation dates, and answer millions of other questions. We are available both on phone and online – use the chat on the website or Mobile App, Skype, or social media.

    Any idea how to improve OneTwoTrip? We encourage your suggestions, which may be made at: https://support.onetwotrip.com/en-gb/requests/new. Also, we reward our customers for any errors they find on the website. Just send us a screenshot and brief description at support@onetwotrip.com. We'll correct the errors found and give you Bonus Points as a token of our appreciation.

  • OneTwoTrip Privacy Policy

    1. Collection of information 

    2. How we use your personal information and the basis on which we use it

    3. Your rights over your personal information

    5. Sharing your personal information

    6. Information Security and Storage

    7. International Data Transfer

    8. Changes to the policy

    9. Contact us

     

    This Privacy Policy explains how OneTwoTrip Travel Agency LLP ("OneTwoTrip", "we", "us" and "our") collect, use, disclose and transfer your personal information when you book travel products and supplementary services on our website and over the telephone (referred to collectively in this policy as "the Services"). Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified. Please read this Privacy Policy carefully prior to starting to use this Website.  Information about our use of Cookies and other device identifying technologies is set out in our Cookies policy.

    1. Collection of information 

    We will collect personal information about you from a variety of sources, including information we collect from you directly (e.g. when you provide us information for booking purposes), and information we collect from you from other sources, described below. 

    Please note that we may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfillment of these obligations. We will inform you at the time your information is collected whether certain data is compulsory and the consequences of the failure to provide such data. 

    • Information you give to us. During all bookings we collect and store all the personal information that you provide us via the Internet and/or telephone for booking purposes, including customer name, mobile number, e-mail address, passport data, payment information and other data required for making purchases. When booking flights on someone's behalf please ensure you have that person's permission to provide us with their personal information.
    • Information we may collect about you.  We may also obtain information automatically about your use of our services as described in our cookies policy.   
    • Information we receive about you from third parties.  We work closely with our affiliated entities, service providers and business partners and we may also receive information about you from them.
    1. How we use your information and the basis on which we use it

    We use information collected through our services to: 

    • Provide you with and personalise our Services, for example to send booking confirmations and notifications of flight cancellations and delays; 
    • deal with enquires and complaints;
    • keep the Services secure and prevent fraud;
    • contact you with marketing and offers and information relating  to our other products and services which may be of interest to you (unless you have opted out of marketing, or we are otherwise prevented by law from doing so); 
    • inform about current promotions; 
    • send you Service related communications, including announcements and administrative messages;
    • comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies

    Please note that your card details are only needed to pay for the Services that you have selected through our Website.  This process is completely automated and does not require an operator to participate. 

    We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following: 

    • To fulfill our contractual obligations to you, for example to provide you with the Services, and to contact you with messages, notifications or alerts that are necessary in order to deliver our Services such as booking confirmation emails. Where you have created an account with us, we will use your information to maintain and administer it to ensure that it is kept up-to-date and accessible.
    • To comply with our legal obligations, or for compliance, regulatory and auditing purposes. For example, we may retain information where we are required by law, or if we are compelled to do so by a court order or regulatory body.
    • To meet our legitimate interests, for example to understand how you use our Services and to enable us to derive knowledge from that and to enable us to develop new services. This includes understanding and evaluating how, when and why people are using the website, monitoring the numbers of users who make bookings with us and analyzing what aspects of our Services are being used.  When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms. For more information about the balancing test we carry out to process your personal information to meet our legitimate interests, please contact us at the details below.

    We may obtain your consent to collect and use certain types of personal information when we are required to do so by law (for example, in relation to our direct marketing activities and cookies and other tracking technologies). If we ask for your consent to process your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this privacy policy.

    1. Your rights over your personal information 

    You have certain rights regarding your personal information, subject to local law. These include the following rights to: 

    • Access your personal information 
    • Rectify the information we hold about you
    • Erase your personal information 
    • Restrict our use of your personal information 
    • Object to our use of your personal information 
    • Receive your personal information in a useable electronic format and transmit it to a third party (right to data portability) 
    • Lodge a complaint with your local data protection authority. 

    If you would like to discuss or exercise such rights, please contact us at the details below. 

    We encourage you to contact us to update or correct your information if it changes or if the personal information we hold about you is inaccurate. 

    We will contact you if we need additional information from you in order to honour your requests.

    If you no longer wish to receive non-transactional communications from us, please click the "unsubscribe" link in any email from us, update your marketing preferences in your account, or contact us at the address below.

    1. Sharing your personal information

    We do not rent, sell or share personal information about you with other people or non-affiliated companies except to provide or improve the products or services you have requested, when we have your permission, or under the following circumstances:

    • with Suppliers, such as airlines and agents acting on behalf of airlines so that they can deliver the services you have requested through the Services.  These Suppliers may also contact you to obtain additional details in order to deliver their services.  We do not control the policies or practices of these suppliers, therefore you should review the Suppliers privacy policy to understand their specific privacy and information usage practices.  
    • with our Service Providers, who we engage to help us provide the Service and our services to you, including payment processing, fraud prevention, business analysis, marketing research and customer assistance. 
    • with our Business Partners.  In particular, we offer certain products and services jointly with our business partners. If you wish to use or gain access to these jointly offered additional products and services, we may need to provide our partners with your personal information. Please refer to the business partner's privacy policy to understand their privacy and information usage practices which are beyond our control.  
    • when required by law to comply with  requirements of law enforcement authorities, e.g. police, or with judicial proceedings, court orders or other legal processes as well as for evidential purposes or enforcement of our legal rights;
    • when we have a good-faith belief that such disclosure is necessary to investigate, prevent or take measures with regard to illegal or allegedly illegal activity of third parties;
    • for protection and assertion of the rights, property and safety of OneTwoTrip, our customers or third parties; and
    • to execute corporate transactions, such as mergers, consolidations or asset sales.

    Because we operate as a global business, the recipients referred to above may be located outside the jurisdiction in which you are located (or in which we provide the Services). See the section on "International data transfer" below for more information. 

    We may also generate, use and disclose aggregated and/or anonymized information and statistics about the Services for marketing and strategic purposes and share these with third parties. However, no visitor to our Services will be individually identifiable from these aggregated and/or anonymised information and statistics.

    Please note that there may be links on this Website to third-party websites which are outside of our control and are not covered by this Privacy Policy.  If you access other services using the links provided, the operators of these services may collect information from you which will be used by them in accordance from their privacy policy, which may differ from ours.  

    1. Information security and storage 

    OneTwoTrip takes the security and confidentiality of your personal information very seriously. For this reason, we have implemented a combination of corresponding administrative and technical solutions, security practices and processes to maintain the confidentiality of your personal data that you provide us:

    • all personal information is stored in an encrypted form;
    • we use encryption to transfer your personal data between our servers and your browser;
    • we monitor access activity, changing passwords regularly;
    • we use antivirus software and intrusion detection systems to prevent unauthorised access to personal data.

    We implement technical and organizational measures to ensure a level of security appropriate to the risk to the personal information we process. These measures are aimed at ensuring the on-going integrity and confidentiality of personal information. We evaluate these measures on a regular basis to ensure the security of the processing. We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

    • Maintain business records for analysis and/or audit purposes 
    • Comply with record retention requirements under the law
    • Defend or bring any existing or potential legal claims
    • Deal with any complaints regarding the services

    We will delete your personal information when it is no longer required for these purposes. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further processing or use of the data.]

    1. International Data Transfers

    Your personal information may be transferred to, stored, and processed in a country that is not regarded as ensuring an adequate level of protection for personal information by the European Commission. 

    We have put in place appropriate safeguards (such as contractual commitments) in accordance with applicable legal requirements to ensure that your data is adequately protected. For more information on the appropriate safeguards in place, please contact us at the details below. 

    1. Changes to our Privacy Policy

    You may request a copy of this privacy policy from us using the contact details set out below. We may modify or update this privacy notice from time to time. Please check back frequently to see if any changes or updates have been made. 

    If we change this privacy policy, we will notify you of the changes. Where changes to this privacy notice will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise your rights (e.g. to object to the processing). 25 May 2018

    1. Contact Us

    OneTwoTrip Travel Agency LLP is the controller responsible for the personal information we collect and process. 

    If you have any questions about this Privacy Policy, or our Services generally you can contact us at:

    support@onetwotrip.com

    OneTwoTrip Travel Agency LLP

    19 Leyden Street, London, England E1 7LE, United Kingdom

    Our Data Protection Officer can be contacted at: support@onetwotrip.com FAO Data Protection Officer 

    Last Updated: 25 May 2018

    We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the data protection authority of the country in which you are a resident using their website. 

  • Cookies Policy

    OneTwoTrip Travel Agency LLP with registered address at 19 Leyden Street, London, England, E1 7LE, may automatically collect information about you and your computer when you visit our website (the "Online Services"). For example, we will collect your IP address, your web browser type (such as Firefox, Chrome or Safari), and the data about the referring website. We also may collect information about your online activity, such as trips viewed and purchases made. We collect this information using cookies and other device identification technologies ("Cookies") to provide our services, to understand how they are used, to customize your user experience and for advertising purposes.  You can read more about the types of Cookies we use, why we use them, and how you can exercise your Cookies choices below.  

    This process may include collection, recording, systematization, accumulation, storage, verification (renewal, modification), extract, use, transfer (disclosure, provision, access), including cross-border transfer to the states which do not ensure adequate protection of data subjects' rights, de-personification, blocking access, deletion or destruction of information.

    What are cookies?

    We use the term cookie to refer to all technologies which store and access information on the device that you use to access the Online Services, such as your computer, tablet or mobile phone.  For example, we use http cookies, which are small data files (typically made up of numbers and letters) that are downloaded when you access our Services and allow us to recognize your device. We also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. 

    We use cookies to enhance the online experience of our visitors and to better understand how the Online Services are used. Cookies may tell us whether you have visited the Online Services before or whether you are a new visitor. 

    There are different types of cookies, for example:

    • Cookies served directly by OneTwoTrip ('first party cookies') and cookies served on our behalf, for example by advertisers and data analytics companies ('third party cookies');
    • Cookies which endure for different periods of time, including those that only last as long as your browser is open (referred to as 'session cookies'). These are deleted automatically once you close your browser. Other cookies are 'permanent cookies', meaning that they survive after your browser is closed. For example, they recognize your device when you open your browser and browse the Internet again.

     

    What types of cookies do we use and why?

    The following table sets out different categories of cookies that we use and why.

    Type of Cookie

    Why we use these cookies and what they do

    Duration

    How to exercise your cookie choices

    Essential website cookies

    These cookies are necessary to provide you some of the features of the Services, such as the Identification of the logged in user.

    These cookies are often session-specific, expiring after your visit to the website (session) has ended.

    You can control and delete these cookies through your browser settings, however if you choose to do so, you will not be able to use the full functionality of the Online Services. 

    Performance and functionality cookies

    These cookies allow our website to remember choices you make (such as your email, password and the name on the customer profile) and provide enhanced, more personal features.

    Typically, these cookies stay on your computer until you delete them.

    You can control and delete these cookies through your browser settings.

    Analytics Cookies

    We use analytics cookies to collect information on how the Online Services are used and to report on website usage statistics.

    Typically these cookies stay on your computer until you delete them.

     

     

    More information, including details on how to opt-out, is available here.

    Advertising Cookies

    We work with third party advertising networks that collect information using cookies to help make the advertising you see on the Services and elsewhere on the Internet more relevant to you, and to measure the effectiveness of the advertising on the Services.  We do not decide which cookies are set or how your data is used by these third parties and therefore you should refer to their privacy policy for further information about which cookies are set and their privacy and information usage practices.

     

    Typically these cookies stay on your computer until you delete them.

     

    Here  you can find the information about advertising cookies, including how to see what cookies have been set on your device and how to manage and delete them.  

    Web Beacons

    We use Web beacons to monitor the traffic patterns of users from one page within our sites to another, to deliver or communicate with cookies, to understand whether you have come to our site from an online advertisement displayed on a third-party website, and to improve site performance.

    In contrast to cookies, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. 

    Unlike cookies, you cannot decline Web beacons. However, setting your browser to decline cookies or to prompt you for a response will keep Web beacons from tracking your activity. 

     

    How can you exercise your cookies choices?

    You have the right to choose whether or not to accept Cookies.  However, they are an important part of how our Online Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Online Services.  

    If you do not want the Online Services to use cookies, please follow the instructions in the table above and below. 

    Website (Browser) Opt-Out

    Most web browsers are set to accept cookies by default.  If you prefer, you can usually choose to set your browser to remove or reject browser cookies.  To do so, please follow the instructions in the "Help", "Tools" or "Edit" sections of your browser.  Some third parties also provide a possibility to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table above.

    Removing or rejecting browser cookies does not necessarily affect third-party flash cookies used in connection with our Services.  To delete or disable flash cookies please visit http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html for more information.  

    Mobile Device Usage Opt-Out

    To limit interest-based advertising on your mobile device, you can review and adjust the settings provided by your device manufacturer, such as "Limit Ad Tracking" for iOS or "Opt-out of interest based ads" for Android. 

    Where can you find more information?

    For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, please visit www.allaboutcookies.org and www.youronlinechoices.eu. 

    Contact us

    If you have any questions about our use of cookies, please contact us at: 

    OneTwoTrip Travel Agency LLP

    19 Leyden Street, London, England, E1 7LE 

    support@onetwotrip.com

    Last Updated: 25 May 2018

Customer Profile Settings
  • Registration on the Website

    To register on OneTwoTrip, you need to press Log In at the top right-hand corner:

    Then you need to enter the required data in the Sign Up window (a valid email address and password):

    You will receive a registration confirmation email at the email address you entered.

    If you have an account on Facebook or Twitter, you may use it to log in without registration on the website.

    There could be several accounts linked to the same email address, with direct authorization and authorization through social media. Bonus Points will be credited to the profile with which you logged in.

    If you enter an incorrect password three times in a row, your account will be blocked and you will be able to use it again in 40 minutes. If you forgot your password, we can help you reset it. All you need to do is to click the "Forgot Your Password?" link.

  • Changing Email Address

    An email address is needed to log in to OneTwoTrip.com.

    If you signed up to our website using an email address to which you currently do not have an access, you can only use it to log in.

    You can provide any other email address and mobile number at the time of booking, and we will send the information about your order to these new contacts.

    If you think you made a mistake during the booking or entered incorrect details, there are ways to find it out.

    After completing your booking, you will receive a text message with your booking confirmation containing your email address to which we've sent a confirmation message.

    If you notice that the email address is incorrect, please send the number of your booking along with your correct email address to our customer support. We will correct your email address in your booking and send you a confirmation email.

    You can also verify the contact details that you entered during the booking in your customer profile.

  • Automatic Data Entry for Further Purchases

    If you've already registered on OneTwoTrip.com and you have a Customer Profile, you don't have to enter the required information every time you book flights.

    All you have to do is enter the details into the address book in your Customer Profile just once. The number of travelers is unlimited.

    Example:

USER AGREEMENT
  • USER AGREEMENT

    Welcome to OneTwoTrip.com (hereinafter - ‘Website’).

     

    This Website is intended to assist customers in searching and collecting information about travel, as well as in searching and purchasing travel related goods and services provided by the relevant suppliers, and not for any other purpose.

     

    The terms listed below and used herein shall refer to the following:

    We’, ‘us’, ‘our’, ‘Company’ and ‘OneTwoTrip’ refer to OneTwoTrip Travel Agency LLP.

    You’, ‘your’, ‘User’ and ‘Customer’ refer to a person visiting our Website and/or placing an Order for Supplier’s services via our Website. Customer is an individual that attained age of majority under the applicable law and is legally capable of entering into legal relationship with OneTwoTrip. Customer also refers to a person indicated in an Order as a recipient of services.

    "Hotel" refers to any form of accommodation, including but not limited to hotels, cruises, motels, guest houses, bed & breakfasts, hostels, villa's, apartments, lodges, inn, guest accommodation, and any other (type of) accommodation,

    Order’ refers to Customer’s application for Supplier’s services placed through the Website or customer support service.

     “Supplier” refers to a person providing as a principal or an agent of the relevant principal the services of air carriage, accommodation in a hotel, hostel, apartment and other lodgment objects, and other additional services, that OneTwoTrip has entered into an agency agreement for sale of relevant services with.

    Booking system” refers to an information system through which the Suppliers make available information on Hotels and tickets available for reservation, tariff, rules and terms and conditions of services performance, cost of services, as well as other conditions related to Supplier’s services provision.

    We offer for your approval without any changes all terms and conditions set forth below (hereinafter – ‘Agreement’). Please read this Agreement carefully. If you do not accept all terms and articles of this Agreement, please do not use this Website. The Agreement comes into effect upon Customer’s consent expressed by visiting any page or using any service of our Website. We reserve the right to amend this Agreement at any time at our discretion without prior notice. Further use of the Website implies your consent with possible updates and amendments that may be made to the Agreement.

     

    Website Terms of Use

    By using our Website you agree to be bound by the terms of this Agreement:

    • You have reached the age of 18, you are fully and legally capable, and have the legal right to enter into contractual relationship with OneTwoTrip, and that you will use the Website in accordance with the present Agreement;
    • All the information that you provide is true, correct, current and complete;
    • When booking and paying for the Suppliers’ services for third parties, on whose behalf you are entitled to act, you must inform these parties of all terms, rules and restrictions of the selected fare, as well as of all possible changes related to the booking you have made;
    • When booking and paying for the Suppliers’ services for yourself and/or for other persons you agree not to make double bookings and

    We reserve the right, at our own discretion, at any time and without explanation, to deny access to the Website and the services due to breaches of this Agreement, but not limited to this reason.

     

    Confidentiality Policy

    We understand that online booking and purchasing on our Website requires a significant level of trust on your part. When using OneTwoTrip Website, you give your consent for Personal Information to be transmitted (and held) across country borders (including outside the European Economic Area). You also give your consent for cookies to be placed on your systems and give an access to the OneTwoTrip cookie policy (including details of what cookies are used, from whom and how long they last for). Please read our privacy policy: https://support.onetwotrip.com/hc/en-us/sections/201758669#208009765

     

    Prohibited Activities

    All information on our Website, as well as the entire infrastructure being used to maintain the Website, is our property or the property of our Partners and Suppliers.

    You agree not to copy, amend, disseminate, transfer, reproduce, publish, license, create derivative products, sell or re-sell any information, software, products or services obtained as a result of using our Website. Exceptions to this are copies of itinerary receipts and related documents required for travel and use of purchased services.

    Furthermore, you agree not to track and copy any Website contents using any automated means without our written consent; not to apply iframing, mirroring or any other method to this Website without our prior written consent; not to take any actions that, in our opinion, cause or may cause overload of our Website's infrastructure; not to take any actions that could complicate or restrict access to our Website and its contents; and not to commit any speculations and fraud, including but not limited to flight booking.

     

    Disclaimer

    Information, software, products and services posted on this Website may contain some inaccuracies and errors. In particular, OneTwoTrip does not guarantee 100% accuracy and shall not be liable for incomplete or unreliable information (in particular, availability of seats at a certain fare, in the hotel, airline statistics), as well as for description of any products or services presented on our Website; provided by our Partners and Suppliers.

    OneTwoTrip shall not be liable towards customers for complete or partial downtime of the Website or its components, as well as for the lack of customer access to the system or any indirect or direct expenses of customers related to these circumstances. OneTwoTrip, our Partners and our Suppliers can make changes and amendments to our Website at any time.

    All the information, software, goods and services presented on the Website, are provided according to the ‘as is’ principle, without any guarantees whatsoever. OneTwoTrip is not liable towards customers for the quality and security of customers’ communication channels being used for working with the Website, as well as for any damages to customers due to the use of poor quality or unsecured computer systems and communication channels.

     

    OneTwoTrip shall not be liable to the Suppliers for breaches by customers or to customers for breaches by Suppliers. When customers book and/or pay for the Suppliers’ services on the Website, they enter into contractual relationships with the relevant Suppliers.

    OneTwoTrip is not liable for and shall not refund or compensate any indirect or direct expenses incurred due to breaches of service regulations by a direct service Supplier, as well as in the event of any delay or cancellation of flight, overbooking, strike, force majeure or any other reasons outside of direct control of OneTwoTrip.

     

    If, despite the restrictions above, OneTwoTrip accepts responsibility for any damage or loss related in some way to any of the instances described above, OneTwoTrip’s liability shall not, in any event, exceed the total value of the agent fee of OneTwoTrip for provision of the services of the relevant Suppliers, or one hundred Pounds Sterling (£100) or equivalent in local currency.

     

    Travel Abroad

    Customers shall bear full responsibility for preparing all necessary travel documents, guarantee correctness and completeness of all documents needed for departure and arrival, as well as for transit flights throughout their route, and possession of necessary visas, valid passports, powers of attorney and other necessary documents. OneTwoTrip shall not be liable for passengers’ ignorance or non-observance of all necessary requirements of departure and arrival countries. Prior to booking their flights and beginning of travel, customers shall verify possession of all documents and visas needed for their trip. For more detailed information, please visit this website: http://www.iatatravelcentre.com/ and read the information available on the website of the Ministry of Foreign Affairs of your country.

     

    OneTwoTrip does not guarantee security of international travel. OneTwoTrip shall not be liable for any damage and loss caused by such trip.

     

    Flight Booking, Change, Refund and Cancellation

    Prior to booking you should read the terms of the IATA Agreement  http://www.iatatravelcentre.com/tickets, as well as Fare Rules, flight refund and change terms of the selected service/fare of the Supplier (airline), available on the Website. Fare Rules are displayed on the flight purchase page as provided by global distribution systems and Suppliers. You agree to comply with the rules, terms and restrictions imposed by Supplier of a product or service that you purchase. Any failure to comply with the rules may entail a cancellation of your booking and denial of goods or services without reimbursement of the paid amount. By making a purchase you agree with all corresponding terms, rules and restrictions of Supplier.

    During booking, you undertake to provide only reliable and complete data. Please note that due to specific operation aspects of global distribution systems and Supplier’s reservation systems, very often passenger data changes are not permitted once a booking has been made. Any change may lead to booking/ticket cancellation and a refund will only be possible in accordance with the selected fare rules. Thus, you assume all possible risks and expenses related to possible booking mistakes and inaccuracies. Please note that certain airlines may demand that at the time of check-in you present the credit card used to pay for your booking.

    Suppliers may cancel your booking unilaterally and without warning if a ‘double booking’ (more than one reservation for a particular passenger on the same flight for one or more dates) has been detected. To avoid this, we recommend that prior to the purchase you cancel all existing duplicate bookings and do not make new duplicates after your booking has been made.

    Flights for unaccompanied minor children, passengers unable to move independently, blind or deaf passengers and women in late pregnancy must be booked only in airline offices or agencies.

     

    When selling flights, as well as in case of change or refund of flight ticket, OneTwoTrip receives an agent fee for provision of services of the relevant Suppliers. A corresponding fee sum is included in the cost of the relevant service and is explicitly displayed prior to your purchase on the Website, and in your personal account in case of change or refund of a ticket. This agency fee is not subject to refund in case your flight has been fully or partially refunded, including without limitation the cases of an involuntary refund (flight cancellation or passenger illness or death).

    Flights can be changed or refunded voluntarily (upon customer’s request) in accordance with airline rules of the selected fare according to which your booking has been made and tickets have been issued. Please note that according to Fare Rules airlines may charge a penalty for change or refund. Involuntary refunds will be made only if approved by the Supplier (airline).

     

    Ticket cancellation is possible only if approved by the Supplier (airline) and if such service is available on the Website. Usually a ticket cancellation is possible within 30 minutes after booking, but not later than 48 hours prior to departure. Tickets with a departure date less than 48 hours of the purchase date are not subject to cancellation.

    All sums of fees for the Suppliers’ services provision are explicitly displayed after the start of calculation and until completion of a corresponding procedure at  https://secure.onetwotrip.com/ticket/.

     

    Please note that if a price freeze or payment by installments is involved, until a full payment for your flight is made:

    • Notwithstanding airline conditions, your ticket is not subject to refund or change;
    • Downpayment gives a right to purchase flights at a fixed price;
    • Downpayment is non-refundable;
    • Flight is considered

     

    Hotel Booking

    For the purposes of this Agreement execution the term ‘Hotel” refers to a room in the hotel, hostel, apartment, villa and other object of lodgment for client’s accommodation. Given hereunder the terms ‘Hotel” and “Supplier” shall not be identical terms.

     

    Before booking of a Hotel on the Website please read and review the terms of the agreement, as well the tariffs and rules, terms of change and/or cancellation of booking, refund of Hotel’s booking cost, displayed at the moment of booking and/or payment of the Hotel, and posted on the Website in the section “Support”. Information on Hotels available on the Website, fare rules are posted as provided by the relevant Supplier.

     

    A Client makes a booking of the Hotel on the Website taking into account of number of guests, available dates of check-in and check-out and other necessary specifications. By making a booking you confirm that you have read and reviewed terms and conditions of accommodation in the Hotels set forth by the Supplier and posted on the Website.  

     

    When making a booking and/or payment of a Hotel OneTwoTrip shall receive an agency fee for provision of the relevant services on behalf of the Suppliers. The fee sum shall be included in the cost of the relevant service and expressly displayed on the website before payment. In case of cancellation after the date of penalty imposition set by the Supplier OneTwoTrip’s agency fee shall not be subject to refund.

     

    The Client shall be liable for correct, true and timely information and documents provision for booking a Hotel.  

     

    The cost of booking of Hotel shall be posted on the Website as of the date of booking making and shall be set forth by the relevant Supplier. In case if for making a booking of the certain Hotel an advance payment is required pursuant to the rules of the Supplier, it shall be remitted at the time of making a booking, otherwise a booking shall not be made.

     

    Any additional services not included in the cost of a booking may be performed by the Supplier to the Client for additional payment set by the Supplier. The Client shall contact on his own the Supplier regarding the additional services provision.  

     

    After completion of booking process You will receive a confirmation of an order with booking details, order number on the Website and reservation number of our Partner.

     

    Check-in of a Client(s) in the Hotel shall be made pursuant to the rules of the Hotel. OneTwoTrip shall not be liable for non-compliance by the Client(s) with previewed rules of check-in.

     

    OneTwoTrip shall not be liable for provision by the Hotel Suppliers of the services with good quality, by the due date and/or in a due volume.

     

    In case if change of Hotel booking is necessary, a Client shall cancel a booking and make a new booking under the terms set forth by the relevant Supplier. All issues related to change and cancellation of a booking, and to refund of the cost, after the completion of booking process shall be settled only through the support team of OneTwoTrip or tools of postsale support of the Clients, including the personal account on the Website.

     

    All cases of booking cancellation shall be regulated by the rules set forth by the Suppliers of the Hotels. In case of cancellation of a booking the Client shall in a due course pay in full  all fines and charges previewed by the Suppliers of the Hotels for refundable as well as for non-refundable tariffs. In case if a Client settles on his own with a Hotel any issue related to the booking cancellation and the Hotel takes a decision to refund the cost of booking, the decision of the relevant Supplier shall prevail. The decision of the Hotel shall not cause review by OneTwoTrip of the rules of booking cancellation, including review of the sum of refund, set forth by the Supplier in case of cancellation of the relevant booking. OneTwoTrip shall not be liable for the decisions taken by the Hotels on refund of the booking cost and shall take into account only the rules set forth by the Supplier in case of cancellation of booking.

     

    In case of no-show of a Client(s) in the Hotel within 24 hours from the supposed date of check-in, Hotel booking shall be cancelled, subject to imposition of penalties, set forth by the Supplier.

    VASes

    You may book and/or pay any value added services (the ”VAS”) provided by the Suppliers. Provision of VASes shall be regulated by the rules of the relevant Supplier. Please read and review the said rules before order of VASes. The Suppliers reserve the right to change unilaterally the terms of provision of VASes. Use of the Website and order of VASes confirms your acceptance with the said terms.

     

    Client shall be liable for:

    • use of VASes;
    • provision of true information for VASes order;
    • all claims and disputes filed by the Supplier and/or third parties as a result of use of VASes.

     

    Company shall not be liable for:

    • any losses incurred by the Client as a result of booking and/or payment as well as of use of VASes;
    • provision of VASes by the Supplier in good quality, in a due volume and/or in a due course.

     

    OneTwoTrip shall receive an agency fee for provision of the relevant VASes on behalf on the Suppliers.

     

    Currency Converter

    Exchange rates available on our Website are obtained from public sources and are provided for information purpose only. Exchange rates vary every day. Prior to using this information for any financial transactions, we recommend that you consult a qualified specialist to verify accuracy of rates displayed. We prohibit using this information for any purpose other than personal use.

    Airfares, fees for services and booking currency are explicitly displayed prior to your flight purchase, change, refund or ticket cancellation.

     

    Payments

    The flight purchase page displays prices of products/services in currency of Supplier or Supplier representative. The indicated amount will be blocked on a customer’s credit card in the currency of the selected good or service. Within several days after the ticket issuance, Supplier or Supplier's payment agent shall charge the blocked amount from your credit card. In the event that the Supplier’s currency and your credit card currency differ, your bank can make conversion at its internal rate.

    This rate may not coincide with the rate displayed on our Website or with the rate of the Central Bank of the country where the card emitting bank resides. We recommend that prior to purchase you verify with your bank representative the internal rate of your bank and possible currency conversion commission. By making your payment you confirm that you have obtained the corresponding information and agree to pay the final price. If you make your payment with a credit card that does not belong to you, you must obtain a written consent to make a purchase from the direct owner (holder) of the card.

    After completion of flight refund or ticket cancellation, notwithstanding the card’s status and expiry date, and in accordance with regulations of your bank and Visa and MasterCard, the refunded amount will be credited to your card/account:

    • Payment via OneTwoTrip: within 3 to 30 business days;
    • Payment to the Supplier: within 3 to 60 business

    We do not store your credit card details. To speed up future purchases, customers may store their credit card details in encrypted form on servers of our partner certified with PIC DSS Level 1. The booking process is fully automated and  requires no human input. Information transfer protection is confirmed by the Thawte SSL 256 bit certification. Our Website fully conforms to security standards of Visa and MasterCard (PCI Compliance).

     

    Copyright and Trademarks

    OneTwoTrip Travel Agency LLP acts in the name and on behalf of OneTwoTrip Ltd. All contents of this Website and programme code are the subject of OneTwoTrip Ltd copyright. The ‘Suitcase’ logo and the name ‘OneTwoTrip’ are registered trademarks of OneTwoTrip Ltd. All rights reserved. Any trademarks, names of legal entities, logos and other copyright attributes appearing in any form on our Website are duly reserved as the property of their owners. Should you become aware of violation of our rights, please notify us via this email: copyright@onetwotrip.com.

    If you believe that materials posted on our Website violate your copyright, then you or your authorised representative can send us a written notification, which must include the following information: a definition of the copyright which you believe is violated; your contact details, including your email address and telephone number; your confirmation that the information in the notification is correct, that you are aware that you may be held liable for perjury and that the complaining party has the right to act on behalf of the owner of the allegedly violated exclusive rights. The notification must be signed by a person authorised to act on behalf of the owner of the allegedly violated exclusive rights. The notification shall be sent to: copyright@onetwotrip.com. Prior to submitting such notification, we recommend that you consult a lawyer. We will consider all notifications that comply with the abovementioned requirements.

    Please take into account that if you file a false copyright violation claim you may also be held liable for any damage we may incur.

     

    Software

    All software on this Website is the subject of OneTwoTrip Ltd and/or our Suppliers’ copyright. The use of the software is governed by terms of the License Agreement with end customers. The License Agreement accompanies the software or is a part of it (License Agreement).

    If you did not accept terms of the License Agreement, you cannot install or use any software which is accompanied by the License Agreement or includes it. For any software available for download on our Website, not accompanied by License Agreement and not included in it, we hereby grant you, the Customer, the restricted, personal and non-transferable license to use this software for browsing and other use of the Website, in accordance with this Agreement, and not for any other purpose.

     

    Please note that all software, including all HTML code, JavaScript and CSS contained on this Website, is the property of OneTwoTrip, our Partners and Suppliers and is protected by copyright laws and international agreements. Any reproduction or dissemination of the software is absolutely forbidden and may lead to civil and criminal liability.

     

    External Links

    If some part of our Website contains links to other websites, it shall be understood that such links are placed for information only. We do not control such websites and are not responsible for their contents. Prior to using other websites we recommend that necessary precautions should be taken.

     

    Final Provisions

    Should you breach this Agreement, any law and/or third party rights, you agree to protect and guard OneTwoTrip and its employees against any claims, lawsuits, demands filed by third parties, as well as losses, damages, penalties and other expenses of any nature (including, but not limited to, accounting and legal expenses).

    Use of the Website is illegal in any jurisdiction that does not accept all terms of this Agreement. By having accepted this Agreement and using our Website, you agree that you do not have any joint ventures, partnership or labour relations with OneTwoTrip.

    You also agree that, within the framework of applicable legislation, you on your  own accord are liable for any lawsuit or claim related to your access to the Website or your exploitation of the Website for the period of 3 (three) years of the date of receipt of a lawsuit or claim.

    If any part of this Agreement is declared void, illegitimate or invalid, then the voidance, legitimacy and applicability of other provisions remain in force. Our renunciation or delayed fulfilment of any of the provisions of this Agreement at any time does not annul our right to apply the same or any other provision of this Agreement in the future.

     

    This Agreement (as well as any other provisions and terms mentioned in this document) is a full agreement between you and OneTwoTrip Travel Agency LLP with regard to this Website. It replaces all previous or concurrent messages and offers made in oral or in written form, between you and OneTwoTrip with regard to the Website. A printed version of this Agreement and of any electronic notification may be used in legal or administrative proceedings, according to or concerning this Agreement, to the same extent and on the same terms as other business documents and records originally created and stored in hard copy.

    All rights, not explicitly set out in this Agreement, reserved.

     

    OneTwoTrip Travel Agency LLP, No. OC3634410

    19 Leyden Street, London, England, E1 7LE Company