Baggage
  • Baggage Allowance

    Every airline has its own set of restrictions regarding checked and carry-on baggage depending on travel class and destination. 

    Please be advised that low cost carriers may charge a baggage fee, which is not initially included in the ticket price. Some carriers may charge extra for baggage on non-flexible tickets (mostly tourists) but include the baggage charge in the ticket price for flexible tickets (mostly business travelers, who often have no checked baggage).

    Free baggage allowances are set up by airlines according to their fare rules and are submitted by airlines to the global distribution systems.

    You can see your free baggage allowance on the flight booking page prior to making the purchase.

    For detailed baggage information, please follow the link (read more).

    Information on your free baggage allowance is also available in your Customer Profile.

    If a baggage fee is not included in your flight price (this information is available on the flight booking page and in your Customer Profile), you can pay any applicable baggage fees on the airline’s website (if available) or at check-in.
    Please keep in mind that if you booked a connecting flight (see "Checked baggage on connecting flights"), the most restrictive baggage rules of the carriers will be applied.
    Please refer to the airline’s website for detailed baggage information.

    Please note that on our website it is not possible to pay a baggage fee not included in the flight price.

  • Carry-on Baggage

     Travelers are allowed to carry on:

    - Outerwear (such as coats and wraps), a handbag, an umbrella;

    - A book or newspaper;

    - One small bag of liquids, aerosols and gels (1 bag per passenger); the total volume of all items in the bag must not exceed 1 quart (1 liter). All liquids, aerosols and gels must be kept in containers of not more than 3.4 oz. (100 ml) each.

    All travelers must present their laptops, mobile phones and other devices along with their outerwear and plastic bags of liquids for screening at a security checkpoint.

    The maximum free carry-on baggage allowance is 22 lb (10 kg), not including outerwear, laptops, photo and video cameras. The maximum dimensions of a carry-on bag may vary depending on the airline.

    Prohibited Items

    Below is a list of items that are forbidden as carry-on or checked baggage:

    - Explosives;

    - Firearms and ammunition;

    - Compressed and condensed gas;

    - Toxic substances;

    - Flammable liquids and solids;

    - Oxidizing and corrosive materials;

    - Poisons and toxins;

    - Radioactive materials;

    - Organic peroxides.

  • Sports Equipment and Oversized Baggage

    If you plan to travel with an oversized or overweight baggage, we urge you to coordinate such possibility with the airline right after the completion of your booking. Based on your request, our company will send a special inquiry to the airline.

    After the completion of your booking on OneTwoTrip, you will need to send us a message from your customer profile providing the type of your special baggage and its parameters (weight and dimensions in 10 х 10 х 10 inch/cm format).

    Please note that your sports equipment and other oversized baggage may be included (or not) in the free baggage allowance depending on the regulations of the airline that you selected.

    If your special baggage is not included in the free baggage allowance, you will have to pay an oversized baggage fee at check-in according to the airline rates. Please refer to the airline website or customer support to verify oversized baggage fees.

    Musical instruments are accepted as checked baggage only when booking flights on OneTwoTrip.

    If you would like to purchase a full fare ticket for an item that you feel is too fragile to be handled as checked baggage, you will need to refer to the airline office. 

    Please note that oversized baggage requests will be accepted and considered no later than 48 hours prior to departure.

  • Damaged Baggage

    If you’ve discovered at the airport that your baggage is damaged, you need to report damaged baggage to the airport Baggage Service Officer immediately after the flight. 

    Please note that you will need to report the weight of your checked baggage (see your luggage slip) and the weight of your baggage received upon arrival. The weight difference is to be claimed for compensation. 

    According to the Warsaw Convention, the carrier’s liability for the damage to your checked baggage is limited to $20 per kg per passenger. 

    As to damages to baggage caused intentionally (lock break or theft), airlines will compensate for the lost or damaged belongings in accordance with general practices.

  • Lost Baggage

    As soon as you determine at the airport that your baggage has been lost, please contact the airport Lost and Found Service to file a lost baggage claim. 

    This claim will contain a 5-letter code (airport code and airline code) and five digits, e.g. LONBA12345. You can use this code for online baggage tracing at www.worldtracer.aero

    Under the Montreal Convention, the maximum liability of airlines for lost baggage is limited to a fixed amount of 1,131 SDR (Special Drawing Rights) per passenger. 

    Any delayed baggage is considered lost if the carrier admits it has been lost or if the delayed baggage is not delivered within 21 days. 

    The current SDR rate is available here

    Generally, airlines do not accept any liability for inconvenience arising from the delay or loss of baggage during the first 21 days. However, many of them do pay a lump sum compensation or daily allowance to cover costs of essential items. 

    We urge you to keep all your receipts.