By purchasing this service package on OneTwoTrip.com, you will be able to reduce your service fees and speed up your flight change and refund requests.

You will benefit from this optional service if you are not sure whether you’ll be able to fly on the selected dates and suppose you’ll have to change your flight date or even request a refund.

The service commences immediately after completing your booking.

Advantages of the Troublefree Travel Package:

- Free notifications of your flight delays and cancellations;

- No OneTwoTrip fee for the flight change / refund;

- Prompt processing of your flight change / refund requests (no more than 1 hour);

- 24/7 Customer Support;

- A Promo Code to save on your next flight or hotel booking (the Promo Code value is shown on the checkout page).

Example:

Flight

The offer to select the Troublefree Travel Package:

To select the Troublefree Travel Package, you need to tick the box:

Below you will see the Grand Total including the package price:

This service is only available on the checkout page; only you can select it. This service cannot be selected after the purchase.

Our Notification Service will automatically notify you of the changes that your airline makes in the reservation system.
Should you choose “Notification of Flight Delay", you will only receive a message notifying you of your flight delay.

Should you choose “Notification of Flight Delay and Cancellation”, you will be notified of all flight schedule changes.

All notifications are based on the changes that airlines make in the reservation system. 

This service is effective immediately after the purchase; the service fee is non-refundable.

If you’d like to get a refund on your tickets, the airline may charge you a fee that could reach up to 100% of the price you paid for your flight. In case of a voluntary refund, the majority of airlines may refund only the part of the price that is called “taxes” keeping back the part that is called “fare”.

If you decide not to travel for any reason, we'll pay you a compensation of 90% of the price you paid for your flight, even if the ticket is non-refundable.

If you'd like to use our Refund Package, please select it when booking your flight:

The Refund Package service fee is 9% of the grand total of your flight. Refunds can only be sent back the same way the payment was made. The second part of your compensation will be transferred to your OneTwoTrip Accumulation Account that you can use to make future purchases on our website.

Let's say you purchased a flight for $200 and now you want to get a refund on it. The airline refund fee is $170 so, minus the fee, you'll get $30 back into your account. The amount of $150 will be deposited into your OneTwoTrip Accumulation Account. Once this amount is received, you'll be able to make another purchase on our website.

If you purchased multiple tickets in a single booking, you'll be able to get compensated for any of them or for all of them. You can submit a refund request through our website no later than 48 hours prior to departure. OneTwoTrip reserves the right to block your Accumulation Account if any fraudulent activity is detected.

Travelers can select a service to extend their payment deadline on certain flights:

Fares usually go up as the departure date approaches. You can lock in the current flight price now and make your payment later.

We cannot guarantee that during your booking process the airline does not change your flight price or cancel your booking. Should your booking be canceled, you will receive a corresponding notification and the paid service fee will be automatically refunded to your account within the time specified by your bank.

Please press the “Extend Payment Deadline” button to use this service.

A new window will appear for you to enter your card details to pay for extending your payment deadline:

After entering your card details, you will receive a notification that your payment has been completed successfully.

You will need to select the flight for which you wanted to pay later, in your Customer Profile:

Press “To be paid”.

On the flight purchase page you will be able to select a preferable payment option and complete your booking.

If you are not able to pay for your reserved flight within the time specified, the service fee will not be refunded.

On our website passengers can select and book seats during their booking not later than 36 hours prior to departure.

To use this service, you need to enter your Customer Profile and press the “Seat Assignment” button:

Then you need to select your flight and your preferred seats on the seat map. Press the “Payment” button:

Please note that airlines may change your reserved seats due to an aircraft change or other operational or security reasons.