Free Ticket Cancellation

If you have come to our website directly to book a flight (not via a metasearch service), then you are able to cancel your purchase within 30 minutes after completing your booking. To cancel a purchase please do the following:

  1. Login to your Booking.
  2. Select a passenger whose tickets you would like to cancel. 

If there are several passengers in the booking, you will need to make a separate cancellation for each passenger. You will receive an email confirming that tickets of the particular passenger have been cancelled. Please read this information carefully.

  1. Submit a ticket cancellation request.

Important notice

  • Please be informed that OneTwoTrip operators need to request an approval from the airline to cancel your tickets. Sometimes airlines do not approve free cancellations.
  • If your flight departs in less than 48 hours, OneTwoTrip will not be able to arrange for a free cancellation.
  • If you paid for your booking via OneTwoTrip, no service fees will be refunded.
  • You cannot cancel your purchase if you have already changed your ticket or used it to fly just a part of your intended itinerary.

Customers visiting our website via a metasearch service cannot cancel their tickets free of charge. A cancellation fee of £15 will be charged.