Before Departure
  • Check in for your flight

    You can not only check in for your flight but also select a preferred seat. There are several ways to do it. 

    Traditionally, passengers are checked in at the airport check-in desks. 

    Also, there are self-service check-in kiosks at almost all airports using which you can check in avoiding staying in the line to a check-in counter. 

    Online check-in service on the airline website is usually open 24 hours before departure.

    Online check-in requires entering a ticket/booking number and passenger name.

    This information is provided on your itinerary receipt or in your Customer Profile on OneTwoTrip.

    However, sometimes you can only check in at the airport check-in counter. 

    If you have a multi-stop or code-share flight operated by more than one airline, you will need to check in at the airport. 

    Sometimes you may not be able to check in online if you booked your flight through OneTwoTrip.

    Please note that on our website passengers can all be listed on one booking or each one on a separate booking. In the latter case, travelers may encounter problems checking in online. Minors issued with a separate booking are considered unaccompanied minors and can check in only at the airport check-in desk.

    You need only a valid passport to check in at the airport check-in desk.

    We urge you to have a printed itinerary receipt handy at all times during your travel.

  • Checking Flight Booking Status

    You can check the status of your booking in the Customer Profile by clicking this link https://secure.onetwotrip.com/ticket/, as well as on websites of global distribution systems (GDS):

    Please refer to OneTwoTrip Customer Support to verify in which system your tickets were issued.

    After that, you will need to visit the website of the corresponding distribution system and enter the passenger name and booking code. For the booking code, please refer to OneTwoTrip Customer Support.

  • Itinerary Receipt

    Electronic ticket (e-ticket) is a paperless electronic document used for ticketing passengers in the commercial airline industry. Unlike a paper airline ticket, an e-ticket is a digital record in the airline reservation system.

    When a customer books a flight on OneTwoTrip, we send an itinerary receipt to the customer’s email. An itinerary receipt is a confirmation of an e-ticket purchase.

    Using e-tickets, passengers do not have to present their itinerary receipts at check-in. All necessary information is already in the reservation system, and only a valid ID (passport) of the passenger is required. After check-in, necessary boarding passes are issued and passengers can check their baggage and proceed through security to the gate area. 

    You may need to have a printed itinerary receipt handy in the following situations:

    - To present it to the airport security staff entering the airport or some certain airport areas;

    - During passport control or customs clearance as a proof that you have a return ticket or a connecting flight;

    - If your flight was delayed or canceled, you may have the airline put a corresponding seal on your itinerary receipt for confirmation purposes;

    - To confirm you booked flight in case of registration system failure when airline staff has to manually check in passengers.

    That is why we urge you to have a print-out of your itinerary receipt at all times during your travel to avoid any complications.

  • In-Flight Meals

    In-flight meals vary greatly in quality and quantity across different airlines and travel classes. They range from a simple beverage and snack in short-haul economy class to a seven-course meal in long-haul first class.

    Generally, hot meal is served on long-haul flights, and passengers may select from a special menu as well.  

    When booking flights on OneTwoTrip.com, travelers may select a special in-flight meal from the list available in their Customer Profile not later than 48 hours before departure.

    Should you need a special meal that is not on our list, please send us a request through your Customer Profile, and we will try to coordinate it with the airline.

    If you made a mistake selecting a special in-flight meal or you would like to change it to something else, please send us a message through your Customer Profile, and we will modify your request(s).

    For more information regarding your selected special meal, please contact your airline. Please note that all special requests (including special meal requests) require an approval by the airline. 

    After submitting a special in-flight meal request, we urge you to contact our Customer Support to verify the status of your request.

  • Traveling With Pets

    When traveling on flights booked on our website, you can bring a pet kennel as your carry-on bag to the cabin. 

    Please note that you will have to pay a carry-on pet charge since the weight of your pet and kennel is not included in the free baggage allowance. 

    There are no additional charges for service animals traveling in the cabin.

    If you would like to travel with your pet, please send us a message through your Customer Profile providing the weight of your pet and kennel and kennel dimensions (as 10 х 10 х 10 in), and we will send a request to the airline.

    Please note that in some cases airlines may not approve for bringing your carry-on pet to the cabin. In this case the airline may check your pet to travel in baggage compartment.

    Please contact your airline for carry-on and checked pet charges.

    Requests for pet transportation are accepted not later than 48 hours prior to departure.