Free Ticket Cancellation

In some cases, you can cancel your ticket purchase within 30 minutes after completing your order. To cancel your order, follow these steps:

  1. Login to your Booking.
  2. Select a passenger whose tickets you would like to cancel. 

If there are several passengers in the booking, you will need to make a separate cancellation for each passenger. You will receive an email confirming that tickets of the particular passenger have been cancelled. Please read this information carefully.

  1. Submit a ticket cancellation request.

Important notice

  1. A refund for flight tickets requires approval from the airline. Sometimes airlines do not approve free cancellations.
  2. Tickets for charter flights and low-cost airlines are non-refundable.
  3. If your flight departs in less than 48 hours, a refund without penalties is not available.
  4. If you paid for your booking via OneTwoTrip, no service fees will be refunded.
  5. You cannot cancel your purchase if you have already changed your ticket or used it to fly just a part of your intended itinerary.

Customers visiting our website via a metasearch service cannot cancel their tickets free of charge. A cancellation fee of €15 will be charged.