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OneTwoTrip Customer Support Hotels

Hotels

Questions at Check-in

How do I check into a hotel when the reception is closed?
The hotel room does not match the description
Denied Check-in

Booking a Hotel

I enter details of my credit card. When will my card be charged?
Can I make a reservation without a credit card?
Does my hotel provide a shuttle service / private airport transfer?
Is early check-in or late check-out available?
We travel with children. Are there extra beds for children available?
Does the hotel require a deposit or prepayment?
Are hotel extra services included in the price of the booking?
What is included in the price?
How do I know if my booking is confirmed?
Using Promo Codes to Book Hotels
How to book a hotel

Payment

I enter details of my credit card. When will my card be charged?
Can I make a reservation without a credit card?

Change and Cancellation

How to add a guest to a booking
How to change the guest’s first and last name in a booking
How to change or cancel a reservation
Contact Support

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