If you’d like to get a refund on your tickets, the airline may charge you a fee that could reach up to 100% of the price you paid for your flight. In case of a voluntary refund, the majority of airlines may refund only the part of the price that is called “taxes” keeping back the part that is called “fare”.
If you decide not to travel for any reason, we'll pay you a compensation of 90% of the price you paid for your flight, even if the ticket is non-refundable.
If you'd like to use our Refund Package, please select it when booking your flight:
The Refund Package service fee is 9% of the grand total of your flight. Refunds can only be sent back the same way the payment was made. The second part of your compensation will be transferred to your OneTwoTrip Accumulation Account that you can use to make future purchases on our website.
Let's say you purchased a flight for $200 and now you want to get a refund on it. The airline refund fee is $170 so, minus the fee, you'll get $30 back into your account. The amount of $150 will be deposited into your OneTwoTrip Accumulation Account. Once this amount is received, you'll be able to make another purchase on our website.
If you purchased multiple tickets in a single booking, you'll be able to get compensated for any of them or for all of them. You can submit a refund request through our website no later than 48 hours prior to departure. OneTwoTrip reserves the right to block your Accumulation Account if any fraudulent activity is detected.