OneTwoTrip Customer Support team will be more than happy to assist you 24/7 at +1-213-631-3657.
You can also send us a query using this contact form.
Customer Support in other countries:
- Germany: +49 892 109 36 96;
- Ireland: +353 1-531-4847;
- UK: +44 (330) 445-0075;
- Spain: +34 965 021 291;
- Russia: +7 495 646-83-62, +7 495 981-68-81;
- Ukraine: +380 44 364 0620.
ONETWOTRIP Travel Agency LLP
19 Leyden Street
Company No. OC363410
Changing Passport Details
To change passport details, you need to enter your Customer Profile and select the passenger passport details of which you’d like to change.
Then select "Change Document":
Make the necessary changes and press "Save":
After that, please update the ticket details as follows:
The changed details will appear on the itinerary receipt that you can download from your Customer Profile.
Please note that you will not be able to make any changes if your flight departs in less than 24 hours.
If this option is unavailable in your Customer Profile, please send us a message via the “Support” section.
Name changes on airline tickets
According to OneTwoTrip flight booking rules, name changes on an e-ticket are not permitted. Airline tickets cannot be transferred to another passenger as it means changing the passenger name on an already issued ticket.
Any name changes may result in ticket cancelation and a refund will only be possible in accordance with the selected fare rules.
Passengers will encounter difficulties passing through airport security or may be denied boarding if their names do not match the ID presented at check-in.
Check in for your flight
You can not only check in for your flight but also select a preferred seat. There are several ways to do it.
Traditionally, passengers are checked in at the airport check-in desks.
Also, there are self-service check-in kiosks at almost all airports using which you can check in avoiding staying in the line to a check-in counter.
Online check-in service on the airline website is usually open 24 hours before departure.
Online check-in requires entering a ticket/booking number and passenger name.
This information is provided on your itinerary receipt or in your Customer Profile on OneTwoTrip.
However, sometimes you can only check in at the airport check-in counter.
If you have a multi-stop or code-share flight operated by more than one airline, you will need to check in at the airport.
Sometimes you may not be able to check in online if you booked your flight through OneTwoTrip.
Please note that on our website passengers can all be listed on one booking or each one on a separate booking. In the latter case, travelers may encounter problems checking in online. Minors issued with a separate booking are considered unaccompanied minors and can check in only at the airport check-in desk.
You need only a valid passport to check in at the airport check-in desk.
We urge you to have a printed itinerary receipt handy at all times during your travel.