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  • OneTwoTrip Contacts

    OneTwoTrip Customer Support Team is ready to assist you 24/7 at +1-213-631-3657.

    You can also send us a query using this contact form.

    Customer Support in other countries:

    Emails

    copyright@onetwotrip.com — copyright queries
    media@onetwotrip.com — media related queries
    adv@onetwotrip.com — advert related queries
    adv@onetwotrip.com — partnership queries

    Address

    ONETWOTRIP Travel Agency LLP
    19 Leyden Street
    London
    England
    E1 7LE
    Company No. OC363410

  • Checking in for your flight

    You can check in for your flight as well as select your seat(s) on OneTwoTrip. There are several ways to do it. 

    The best way is to purchase Online Check-In service at the time of booking. We'll check you in for your flight, and you'll only have to print out your boarding pass which we'll send to your email address.

    You can also select your preferred seat at the time of booking. 

    Traditionally, passengers check in at the airport check-in desks. 

    Also, there are self-service check-in kiosks at almost all airports through which you can check in to avoid staying in line at the check-in counter. 

    Online check-in through the airline website usually starts 24 hours prior to departure.

    You'll need to enter the ticket or booking number and passenger name.

    This information is provided on the itinerary receipt or in your Customer Profile on OneTwoTrip.

    However, sometimes you can only check in at the airport check-in counter. 

    If you have a multi-stop or code-share flight operated by more than one airline, you will need to check in at the airport. 

    Sometimes, you may not be able to check in online if you booked your flight through OneTwoTrip.

    Please note that when booking through our website passengers can be listed all on one booking or each one on a separate booking. In the latter case, travelers may encounter problems checking in online. Minors booked separately are considered unaccompanied minors and can check in only at the airport check-in desk.

    You need a valid passport only to check in at the airport.

    We urge you to have a printed itinerary receipt handy at all times during your travel.

  • Booking a Hotel

    OneTwoTrip offers a quick and easy service to search for the best hotel deals. Once you've selected a hotel, you can book a room on OneTwoTrip or click through to our partner website to complete your booking.

    Booking hotels is pretty easy on OneTwoTrip.

    Fill out the search form.
    Select a city, number of adults and children, and dates of your stay. Press Search and wait until search results are displayed.



    Select a hotel.
    Search results will show a list of available hotels which can also be seen on the map. Select a hotel using the map or filter the search results by stars, prices, guest reviews, services etc.



    Select a room.
    After selecting a hotel, select a desired room. If you select a room with the OneTwoTrip logo, you can complete your booking on our website.



    You can also compare room rates with other hotel booking websites and select an offer from our partner. In this case, we will redirect you to our partner website to complete your booking.

    Book your room.
    If you have already selected a room to book through OneTwoTrip:

    1. Please read the hotel / room details.



    2. Enter names of the guests.



    3. Enter the customer and card details.



    4. Please read the terms and conditions. 



    5. Please agree to the terms and conditions and complete your booking.

    * If you selected an offer from our partner, you will be able to complete your booking on our partner website.