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  • OneTwoTrip Contacts

    OneTwoTrip Customer Support Team is ready to assist you 24/7 at +1-213-631-3657.

    You can also send us a query using this contact form.

    Customer Support in other countries:


    [email protected] — copyright queries
    [email protected] — media related queries
    [email protected] — advert related queries
    [email protected] — partnership queries


    ONETWOTRIP Travel Agency LLP
    19 Leyden Street
    E1 7LE
    Company No. OC363410

  • Changing Passport Details

    If you need to change passport details, please enter your Customer Profile and select the passenger whose passport details you'd like to change.

    Then select "Change Passport Details":

    Make the necessary changes and press "Save":

    After that, please update the ticket details as follows:

    The changed details will appear on the itinerary receipt which is available for download in your Customer Profile.
    Please note that you will not be able to make any changes if your flight departs in less than 24 hours.

    If this option is not available in your Customer Profile, please contact our Customer Support.

  • Name Changes on Airline Tickets

    In accordance with the OneTwoTrip flight booking rules, name changes on e-tickets are not permitted. Airline tickets cannot be transferred to another passenger as it means changing the passenger name on an already issued ticket. 

    Any name changes can lead to cancellation of the ticket, and a refund will only be possible in accordance with the selected fare rules. 

    Passengers will encounter difficulties passing through airport security or can be denied boarding if their names do not match the ID presented at check-in.

  • Checking in for your flight

    You can check in for your flight as well as select your seat(s) on OneTwoTrip. There are several ways to do it. 

    The best way is to purchase Online Check-In service at the time of booking. We'll check you in for your flight, and you'll only have to print out your boarding pass which we'll send to your email address.

    You can also select your preferred seat at the time of booking. 

    Traditionally, passengers check in at the airport check-in desks. 

    Also, there are self-service check-in kiosks at almost all airports through which you can check in to avoid staying in line at the check-in counter. 

    Online check-in through the airline website usually starts 24 hours prior to departure.

    You'll need to enter the ticket or booking number and passenger name.

    This information is provided on the itinerary receipt or in your Customer Profile on OneTwoTrip.

    However, sometimes you can only check in at the airport check-in counter. 

    If you have a multi-stop or code-share flight operated by more than one airline, you will need to check in at the airport. 

    Sometimes, you may not be able to check in online if you booked your flight through OneTwoTrip.

    Please note that when booking through our website passengers can be listed all on one booking or each one on a separate booking. In the latter case, travelers may encounter problems checking in online. Minors booked separately are considered unaccompanied minors and can check in only at the airport check-in desk.

    You need a valid passport only to check in at the airport.

    We urge you to have a printed itinerary receipt handy at all times during your travel.